Welcome to Our Help Site

• Are my details secure?
• Are there quicker shipping options?
• Are you Buy2fix Ltd and dissolved?
• Are your branded parts (e.g., Dyson) genuine?
• Can I collect or pick it up from your address?
• Can I get a digital copy of my invoice?
• Can I order from outside the UK?

See all articles in FAQ →

• Can I buy a gift card or voucher for Buy2fix?
• Can I change the payment method after placing an order?
• Can I get a credit or store voucher instead of a refund?
• Can I split payment between two cards?
• I was charged twice for my order. What should I do?
• Which credit or bank cards can I pay with?

• Do you keep my credit card details?
• Do you offer support in languages other than English?
• How do I unsubscribe from marketing emails?
• How do you protect my payment and personal information?
• What should I do if I receive a suspicious or phishing email claiming to be from Buy2fix?

• Can I exchange an item for a different model or size?
• Can I return a product if I opened the packaging?
• How do I check the status of my return or refund?
• I received a faulty or damaged product. What should I do?
• I received the wrong item. How is this resolved?
• I want to return an item I no longer want. How do I do this?
• My order is shipped. How do I go about exchanging an order for the correct item?

See all articles in Returns →

• Can I change my shipping address after ordering?
• Can I request a specific delivery time slot?
• Do you ship internationally?
• Do you ship to my country?
• Do you ship to PO Boxes?
• Do you ship to PO boxes or military addresses?
• How can I change the tracking details to english? (17track)

See all articles in Shipping & Delivery →