FAQ

• Are my details secure?

  Yes! All the information we ask for when you place your order is essential for us to process your order and keep you up to date on the latest offers available from Buy2fix. We use the latest SSL encryption (128 bit) technology to ensure all your details are kept secure. We do not sell, rent or ot...

• Are there quicker shipping options?

  Yes, there are quicker options but they are too expensive, so we do not offer them.

• Can I collect or pick it up from your address?

  No, you cannot collect or pick it up because we do not hold stock at our address. We only accept returns there.

• Do you do custom branding or logo?

  Yes, we do custom branding. The minimum order quantity is 50,000 pieces.

• Do you have stock?

  Frequently Asked Questions (FAQ) Welcome to the Buy2fix FAQ section! We are here to provide you with all the information you need to make your shopping experience seamless and enjoyable. Below, you will find answers to some of the most common questions our customers have. Do You Have the Item i...

• Do you offer Cash on Delivery COD?

  Do you offer Cash on Delivery (COD)? We understand that many customers prefer the convenience of Cash on Delivery (COD). However, we unfortunately do not offer cash on delivery at this time. We apologize for any inconvenience this may cause and appreciate your understanding. Note: This FAQ sect...

• Do you offer promotions?

  We do! We offer discounts for qualifying first-time buyers, discount promos on Mondays, Wednesdays, Fridays, and Weekends and discount promos on public holidays. Subscribe to our emails and Follow us on Instagram on Instagram to get notified. We typically give even more promotions during Black Fr...

• How does payment work?

  You can pay online via any of the payment methods provided at checkout.

• How do I buy from Buy2fix?

  Browse our extensive range of products. Select the colour/size/type and click the ‘Add to Cart’ button Once you have finalised your selection you can ‘View your Cart’ (top right next to 'Search') Make sure your order is 100%, you can increase quantity here and then click 'Proceed to checkout' Fil...

• How do I cancel my order that has been shipped?

  Your order unfortunately cannot be cancelled because it has already been dispatched and it's on route to your address. You can however return it to us once it has arrived at your address.

• How long will it take?

  Buy2fix: Your Go-To Destination for Quality Products Welcome to Buy2fix, your trusted partner for high-quality products and exceptional customer service. Whether you're shopping for home improvement tools, electronics, or everyday essentials, we strive to offer a seamless shopping experience fro...

• How much?

  This is a question we get often. The price you pay is the price of the product on the product page + FREE shipping no matter where you stay in the UK.

• I placed an order online and paid but I didn’t receive an order confirmation?

  Please check your spam, junk, and other folders. If you have checked and it is still not there, please contact us.

• Please give me an estimated time on when I can expect it.

  Buy2fix Shipping Information Welcome to Buy2fix! We are committed to delivering your orders promptly and ensuring a smooth shopping experience. Below, you'll find detailed information about our shipping process, estimated delivery times, and what you can expect when you place an order with us. ...

• What are your shipping details?

  Buy2fix Delivery Information Welcome to Buy2fix! We are delighted to offer a seamless shopping experience on our store. Here, you'll find everything you need to know about our delivery process. Free UK Delivery At Buy2fix, we believe in providing value to our customers. That's why we offer FRE...

• What is the delivery fees?

  Buy2fix: Your Go-To Online Store for Quality Products Welcome to Buy2fix, your one-stop online shop for all your needs. At Buy2fix, we are committed to providing our customers with high-quality products and exceptional service. Our user-friendly online store, buy2fix.co.uk, offers a wide range o...

• What is your return policy?

  Buy2fix Return and Exchange Policy Welcome to Buy2fix! We value your satisfaction and strive to provide the best shopping experience. Below, you'll find detailed information about our return, refund, and exchange policies. Return and Exchange Options At Buy2fix, we offer three main options for...

• When will I get my order?

  Shipping and Delivery Information Welcome to Buy2fix! We are committed to providing you with high-quality products and a seamless shopping experience. Below, you'll find detailed information about our shipping and delivery process. Delivery Time Transit Time The transit time from our warehous...

• Where are you based? Would I be able to do collection?

  We are based in London, England, however, unfortunately, you are not able to collect or pick it up because we do not hold stock at our address.

• Where can I get one?

  You can get one only through our website - Buy2fix.co.uk We do not have any physical shops.

• Will I be charged customs vat and duties?

  We are in the UK but the item is shipped to you from our overseas warehouse. Please note that you may be subjected to paying extra vat and duties which will be entirely to your account.