Returns

• Can I exchange an item for a different model or size?

  Yes, if the item is unused and in original packaging. Initiate a return and specify the desired exchange in your request.

• Can I return a product if I opened the packaging?

  Returns are accepted if the product is unused and in its original packaging. If opened but unused, contact us for review.

• How do I check the status of my return or refund?

  Log in to your account or the returns center to view the latest status. Or contact support with your RMA or order number.

• I received a faulty or damaged product. What should I do?

  If Your Item is Faulty, Damaged, or Incorrect (Your Statutory Rights) Under the Consumer Rights Act 2015, you have statutory rights for faulty, misdescribed, or unfit-for-purpose goods. Your 30-Day Right to Reject: You have a legal right to reject unsatisfactory, unfit-for-purpose, or misdescrib...

• I received the wrong item. How is this resolved?

  Contact us within 30 days of delivery with your order number and photos. We’ll arrange a return and send the correct item or issue a full refund.

• I want to return an item I no longer want. How do I do this?

  Unused items in original packaging can be returned within 30 days. Start a return via our returns center. Please note that you are responsible for return shipping.

• My order is shipped. How do I go about exchanging an order for the correct item?

  Return & Refund Policy We prioritise your satisfaction. This policy clarifies your rights and the procedures for returns and refunds, ensuring a straightforward experience. It applies to all orders shipped within the United Kingdom and complies with the Consumer Rights Act 2015 and the Consum...

• My return parcel was lost in transit. What happens now?

  Provide the return tracking number. If the courier confirms loss, we’ll work with you to resolve the issue, which may include a refund if possible.

• What happens if I'm not happy with the product I receive?

  Return & Refund Policy We prioritise your satisfaction. This policy clarifies your rights and the procedures for returns and refunds, ensuring a straightforward experience. It applies to all orders shipped within the United Kingdom and complies with the Consumer Rights Act 2015 and the Consum...

• When will I get my refund?

  Refunds are processed within 2 business days after we receive and inspect your returned item or confirm a lost parcel. The refund will go back to your original payment method.

• Why was my return request rejected?

  Returns may be rejected if submitted after 14 days, if the item is used, not in original packaging, or doesn’t meet our return criteria. We will specify the reason in our response.