Returns

• Can I exchange an item for a different model or size?

  Yes, if the item is unused and in original packaging. Initiate a return and specify the desired exchange in your request.

• Can I return a product if I opened the packaging?

  Returns are accepted if the product is unused and in its original packaging. If opened but unused, contact us for review.

• How do I check the status of my return or refund?

  Log in to your account or the returns center to view the latest status. Or contact support with your RMA or order number.

• I received a faulty or damaged product. What should I do?

  Please lodge a return request within 14 days of delivery and upload photos showing the fault or damage. Once approved, we’ll provide a return label and issue a full refund or replacement after receiving the item.

• I received the wrong item. How is this resolved?

  Contact us within 14 days of delivery with your order number and photos. We’ll arrange a return and send the correct item or issue a full refund.

• I want to return an item I no longer want. How do I do this?

  Unused items in original packaging can be returned within 14 days. Start a return via our returns center. “Change of mind” returns incur a 15% handling fee and you are responsible for return shipping.

• My order is shipped. How do I go about exchanging an order for the correct item?

  You can return the item to us once it has been delivered to you. Unfortunately, we cannot cancel a shipment once an item is shipped or redirect a shipment. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We cannot accept any return requ...

• My return parcel was lost in transit. What happens now?

  Provide the return tracking number. If the courier confirms loss, we’ll work with you to resolve the issue, which may include a refund if possible.

• What happens if I'm not happy with the product I receive?

  We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We cannot accept any return request if submitted after 14 days. If a product gets damaged or was faulty upon delivery - we offer a 100% refund. If the incorrect product was delivered - we ...

• When will I get my refund?

  Refunds are processed within 3–5 business days after we receive and inspect your returned item or confirm a lost parcel. The refund will go back to your original payment method.

• Why was my return request rejected?

  Returns may be rejected if submitted after 14 days, if the item is used, not in original packaging, or doesn’t meet our return criteria. We will specify the reason in our response.