Shipping & Delivery
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Can I change my shipping address after ordering?
If your order hasn’t shipped, contact us immediately to update your address. If shipped, we can’t change the address, but you may be able to redirect with the courier. -
Can I request a specific delivery time slot?
We can’t guarantee specific time slots. -
Yes, we ship to most countries. International orders may be subject to customs duties and longer delivery times. Contact us for details.
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Yes. We ship to anywhere on the planet.
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No, we do not ship to PO boxes.
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Do you ship to PO boxes or military addresses?
Some couriers do, others do not. Please contact us with your address before ordering to confirm. -
How can I change the tracking details to english? (17track)
On 17track, you can click on language (in the bottom right corner) to change to the target language. BING or GOOGLE will translate the tracking information. You can also check or uncheck to translate or cancel the translation. -
How do I get an update on my shipment’s status?
Use the tracking number from your shipping confirmation email. For further updates or concerns, contact us with your order number. -
How long will my order take to arrive?
Orders are processed within 0–3 days, then delivered based on your location: 🇬🇧 UK: 3–5 business days 🇪🇺 EU: 2–5 business days 🌍 Rest of World: 5–18 business days Tracking is sent via SMS, email, and WhatsApp once dispatched. Your exact delivery time will be shown at checkout. UK orders under £... -
Shipping costs are calculated at checkout based on your location and order size. For specific rates, add items to your cart and proceed to checkout.
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How will I know when my order has been shipped?
Order Updates: We believe in keeping you informed. Our dedicated team will provide you with updates on your order's progress via SMS, email, and WhatsApp. Tracking updates may take 24-48 hours to appear in the system. Tracking Notes: Some international shipments may not show updates immediately i... -
I have waited the estimated time. Where is my order?
If 3 weeks have passed since your item was shipped, please be aware that delays can occur and may be beyond our control. We apologize for any inconvenience this may cause. In most cases, the shipment may be delayed in customs but it is still in transit to you. Tracking Your Order You can track ... -
My order hasn’t arrived. What should I do?
Please check your tracking link for the latest status. If your order is outside the estimated delivery window shown in your shipping info when you placed your order, or tracking hasn’t updated, contact us with your order number. If the parcel is confirmed lost or stolen, we will issue a full refu... -
My order is marked as delivered, but I didn’t receive it.
Check with neighbors or your local post office, as parcels are sometimes left with them. If you still can’t locate it, contact us with your order number and tracking details. We will investigate and, if necessary, process a refund or replacement. -
My order was partially delivered. Where are the missing items?
Some orders ship in multiple parcels. Check your tracking emails for additional tracking numbers. If items are still missing after all parcels arrive, contact us. -
We offer FREE shipping to over 40 countries worldwide, including the UK, all EU countries, USA, Canada, Australia, and many more. Countries with FREE Shipping: Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Irela...
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What happens if the item I ordered is out of stock?
If an item goes out of stock after your order, we’ll notify you and offer a full refund or the option to wait for restock.