At Buy2fix, we are committed to providing a clear, fair, and transparent experience for all our customers. This policy outlines our shipping procedures and our commitment to you. For your convenience, this policy is accessible from all pages on our website.
Important Notice on Shipping Origin
Please be aware that all of our products are dispatched from our central warehouse located outside of the UK. As such, all shipments, including those to UK customers, are considered international imports.
International Shipping & Delivery
- Shipping Cost:
- We are pleased to offer FREE shipping to the following countries:
- Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom.
- For all other destinations, the final shipping cost will be calculated and clearly displayed at checkout before you complete your purchase.
- We are pleased to offer FREE shipping to the following countries:
- Handling Time: Before your order is shipped, we need to process it and put all items through our strict quality-control tests. This typically takes 1 to 3 working days.
- Delivery Time: Once dispatched, orders are delivered to our customers worldwide in approximately 5 to 10 working days.
- Couriers: We use trusted private couriers to ensure your order arrives safely.
- Order Updates: We believe in keeping you informed. Our dedicated team will provide you with updates on your order's progress via SMS, email, and WhatsApp.
Customs, Duties, and Taxes
As all items are shipped internationally, your order may be subject to import duties and taxes (including VAT), which are levied once a shipment reaches your country.
- Customer Responsibility: You, as the customer, are the importer of record and are responsible for all customs clearance fees, duties, and taxes. This applies to all orders, including those eligible for free shipping. These charges are not included in the product price or shipping cost. We recommend checking with your country's customs office to determine what these additional costs will be prior to purchasing.
- Customs ID Requirements: To facilitate smooth customs clearance, regulations in certain countries may require you to provide identification information. This information is stored securely and transmitted only to the carrier and customs officials to prevent delays. Countries that may require an ID number include, but are not limited to: Argentina, Bahrain, Brazil, Chile, China, India, Israel, Italy, Mexico, South Africa, South Korea, Spain, Taiwan, Turkey, and the United Arab Emirates.
Battery Products Shipping Policy
Due to safety regulations and transportation restrictions, replacement battery products (including watch, phone, and laptop batteries) are subject to special shipping requirements.
- Courier Restrictions: Battery products can only be shipped via approved couriers certified to handle them safely.
- Extended Delivery Time: Please allow an additional 1 to 2 weeks for the delivery of battery products on top of our standard shipping timeframes.
- Safety Compliance: All battery shipments comply with international shipping regulations for hazardous materials.
- Important Note: Battery products cannot be expedited or shipped via standard express services. We appreciate your understanding, as these measures ensure the safe transport of these items.