Shipping and Delivery Information

Welcome to Buy2fix! We understand that receiving your order promptly and in good condition is crucial. This article provides detailed information about our shipping times, potential delays, and what to do if your order is lost or stolen.

Shipping Times

Once your order has been shipped, the transit time is typically 5 - 10 working days, which translates to 1 to 2 weeks. Please note that this time frame starts from the moment your item is shipped, not from the time you place your order.

Delays in Delivery

If 3 weeks have passed since your item was shipped and you have not yet received it, please be aware that delays can occur. These delays are often beyond our control and may be due to various factors such as:

• Customs clearance
• Carrier delays
• Weather conditions

We sincerely apologize for any inconvenience caused by these delays.

Customs Delays

In many cases, your shipment may be delayed in customs. While this can be frustrating, it is a common occurrence and usually means that your package is still in transit to you. We appreciate your patience during this process.

Lost or Stolen Orders

If your order tracking status indicates that your package is Lost or Stolen, please contact us immediately. We are committed to ensuring you receive your order or a full refund. Here’s what you need to do:

1. Check the tracking status of your order.
2. If it shows as Lost or Stolen, reach out to our customer service team.
3. Provide your order number and tracking information.

Our team will process a full refund for you as soon as possible.

Contact Us

If you have any questions or concerns regarding your order, please do not hesitate to contact us. Your satisfaction is our top priority, and we are here to assist you with any issues you may encounter.

Thank you for your patience and understanding.

Visit our store: Buy2fix

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We hope this information helps you understand our shipping process and what to do in case of delays or lost orders. Thank you for shopping with Buy2fix!